At aercious, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please review our Exchange, Return and Refund Policy carefully before placing an order.
1. Exchange Policy
* Exchange requests are accepted within 3 days of delivery.
* To initiate an exchange, customers must contact us at aercious2k26@gmail.com.
* A nominal exchange fee of ₹150–₹200 per article will be applicable for regular size exchanges.
* Once the exchange request is approved, we will arrange a pickup.
* After receiving and inspecting the returned product, the replacement item will be dispatched within 48 hours of successful Quality Check (QC).
* Exchanges are strictly limited to size changes under normal circumstances.
* Once an item has been exchanged, it will not be eligible for any further exchange or return.
* Exchanges are subject to product availability.
Free Exchange: If you receive an incorrect product or a size different from what you ordered due to an error from our side, you are eligible for a free exchange. Please raise your request within 3 days of delivery.
Only an exchange will be provided in such cases. Refunds or returns will not be applicable.
2. Return Policy
Returns are accepted only under the following circumstances:
* The product is received in a damaged or defective condition.
* The product has visible stains upon delivery.
For eligible cases:
* Customers may choose between a return or an exchange.
* All applicable pickup and delivery charges will be covered by aercious.
* Returned products must pass our Quality Check (QC).
If a returned product fails the quality inspection due to signs of usage or customer-caused damage, the return or exchange may be rejected, and the same product may be shipped back to the customer.
3. Refund Policy
* Refunds are applicable only for products received in a damaged, defective or incorrect condition, subject to inspection and approval.
* Once the returned product passes the quality inspection and the refund is approved, the amount will be credited to the customer’s aercious Wallet within 5–7 business days.
* Wallet balance can be used for future purchases from aercious.
* Refunds to the original payment method are not available under this policy.
4. Mandatory Unboxing Video Proof
Customers are required to record a clear unboxing video at the time of delivery.
The video must clearly show:
* The sealed package before opening.
* The complete process of opening the package.
* The product received and its condition.
Claims regarding damaged, defective, missing or incorrect products must be supported by valid unboxing video evidence. Claims without proper unboxing proof may not be accepted, subject to applicable consumer rights.
5. Non-Acceptable Conditions
Returns and exchanges will not be accepted if the product shows signs of:
* Washing or laundering.
* Perfume, fragrance or deodorant.
* Stains or marks caused after delivery.
* Wear, usage or alteration.
All eligible products must be returned in their original, unworn and unwashed condition.
6. Non-Returnable & Non-Exchangeable Products
Products in light shades, including white, off-white and similar colours, are generally not eligible for return or exchange due to the possibility of stains or damage after delivery.
Verified manufacturing defects or incorrect products will be reviewed separately by our team.
7. Order Processing & Cancellation
* All prepaid orders are processed and prepared for dispatch within 24 hours.
* Order cancellations are not permitted once an order has been placed, except where required under applicable law.
8. Additional Exchange & Return Terms
* Exchanges are strictly limited to size changes under normal circumstances.
* Product swapping is not permitted unless specially approved by our team.
* All requests are subject to product availability and eligibility.
* aercious reserves the right to review and approve requests according to this policy.
Exceptional Cases – Product Swap
If a product swap is approved:
* If the replacement product has a higher price, the customer must pay the difference.
* If the replacement product has a lower price, the remaining balance will be credited to the customer’s aercious Wallet as store credit.
9. Delivery Disclaimer
All orders are shipped through third-party courier partners.
Delivery delays caused by courier partners or unforeseen circumstances may be beyond our direct control. However, our team will assist customers by coordinating with delivery partners and following up on delayed shipments.
10. Policy & Disclaimer
This Exchange, Return and Refund Policy is established and administered by DRIP CORPORATION, operating under the brand name Aercious.
All requests will be reviewed according to the terms and conditions outlined in this policy and applicable consumer protection laws.
Third-party payment partners are not responsible for the administration or fulfilment of aercious’s exchange, return and refund policy.
CUSTOMER SUPPORT
For any questions or assistance regarding your order, exchange, return or refund, please contact us:
Brand: Aercious
Email: aercious2k26@gmail.com
Thank you for choosing Aercious. We appreciate your trust and support.